Terms of Service & Refund Policy

At Nudge Collective, we operate on mutual respect for time and creative expertise. By booking an experience, purchasing a service, or ordering products, you agree to the following terms:

1. In-Person Sessions:

Wardrobe Reset & The Full Glow-Up

Deposits & Payment
A 50% deposit is required to secure your booking date on the calendar. The remaining balance is due 24 hours prior to your scheduled session.

Cancellation & Rescheduling
We kindly require at least 48 hours’ notice to cancel or reschedule an in-person session without penalty.

Cancellations or rescheduling requests made within the 48-hour window will forfeit the 50% deposit.

Appointments missed without prior notice (“no-shows”) forfeit 100% of the session fee.

Client Readiness & Punctuality
For in-home consultations, please ensure your wardrobe and space are accessible at the scheduled start time.

Time lost due to late access or delays exceeding 15 minutes will be deducted from your total session duration.

 

2. Digital Style Assist: 

Payment & Non-Refundability
Digital sessions require upfront payment in full and are non-refundable once the creative curation process has commenced.

Turnaround & Photo Quality
Completed digital guides will be delivered within 2 to 3 business days of receipt of your brief.

Please ensure submitted photographs are clear and well-lit so we can provide accurate, high-quality styling guidance.

 

3. The Style Bank: 

Retainer Terms
Style Bank hour bundles are paid upfront and are non-refundable.

Validity & Deductions
Hours remain valid for 6 months from the purchase date.

To ensure dedicated styling focus, time is deducted from your balance in minimum increments of 30 minutes per request.

 

4. Gift Vouchers:

Terms & Validity
Gift vouchers are valid for 3 years from the date of issue in accordance with the Consumer Protection Act.

Vouchers are non-refundable, cannot be exchanged or redeemed for cash, and must be referenced at the time of booking.

 

5. Skincare Products:

Returns & Replacements
Due to hygiene standards and the artisanal nature of our formulations, we cannot accept returns or exchanges on opened skincare products.

If an item arrives damaged, please notify us within 48 hours of delivery with photographic evidence, and we will arrange a replacement.

 

6. Booking Policies:

• Cancellation & Rescheduling: We understand that life happens. We kindly request at least 24 hours’ notice to cancel or reschedule any in-person session. Cancellations made within the 24-hour window will incur a 50% service fee.
• No-Show Policy: Appointments that are missed without notice (“no-shows”) will be charged at 100% of the service fee.
• Late Arrival: To respect the time of all clients, please arrive on time. If you are more than 15 minutes late, the session may need to be shortened or rescheduled, and late fees may apply.
• Digital Assist Turnaround: All digital requests will be fulfilled within 48 hours of receipt. Please ensure photos sent are clear and well-lit so I can provide the most accurate styling recommendations.
• Booking Agreement: By booking a session or purchasing a Style Bank, you agree to these terms.